INDUSTRIAL COMMISSION OF ARIZONA
ICA Investigator III
800 W. Washington
Are you ready to work for an exceptional state agency that works to protect the life, health and welfare of the employees in the State of Arizona? Apply with us! The Industrial Commission of Arizona (ICA) is a progressive agency committed to the highest standards of public service and agency employee development. A thriving workforce in Arizona is what we strive for and work towards each day.
The Investigator III position is responsible for:
- Investigating both claims and complaints filed by employees against current or former employers.
- Conducting investigations regarding Labor Department jurisdictional programs including; Wage, Minimum Wage, Earned Paid Sick Time, and Retaliation complaints.
- Investigating employers for compliance issues; if the employer is found to be out of compliance the Investigator will provide education and recommend whether or not a civil penalty is warranted.
This position requires the investigator to evaluate each case for compliance with all Labor Department jurisdictional programs. This position conducts investigations mainly from the office; field work is very limited, occurring only on an as needed basis.
The Investigator will;
- Review investigative cases; contact involved parties via telephone, email, in person or by regular mail.
- Obtain documentation and weigh evidence received to determine pertinent issues.
- Interview involved parties, conduct mediation conferences to negotiate settlements between opposing parties.
- Educate employers and employees on all Labor Department jurisdictional programs.
- Compose detailed, comprehensive activity logs of investigative actions taken, information received; and relevancy of facts uncovered.
- Keep detailed written notes of conversations with involved parties.
- Render a decision on investigations conducted and write complete, concise determinations in narrative format using findings of fact, and a final order.
ICA offers an excellent State benefits package including top-ranked retirement and long-term disability plans, affordable medical, dental, vision, life and short-term disability plans, 10 paid holidays per year, 13 paid vacation days and 12 paid sick days per year, and a deferred compensation plan option.
- AZ Driver’s License Required
- In-State travel is required. Requires possession of and ability to retain a current, valid state-issued driver's license appropriate to the assignment. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R2-10-207 (12). Employees may be required to use their own transportation, as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed.
KNOWLEDGE, SKILLS, & ABILITIES
- Investigative and interviewing techniques and practices.
- Arizona Labor Department’s statutes, rules and policies, particularly in the area of state and federal laws.
- Analytical techniques; business practices including accounting procedures and payroll administration; the ability to analyze business policies, employment agreements and wage payment policies that apply to commissions, bonuses, deductions, vacation, sick leave, etc.
- Arizona Management System program, concepts and philosophies.
- Writing skills with strengths in proper grammar, writing complete, concise narrative determinations and activity logs.
- Time and case management skills for managing a high case load.
- Strong customer service skills.
- Verbal communication skills.
- Interviewing and negotiation skills.
- Basic math and accounting skills.
- Logic and analytical skills.
- Organizational skills.
- Use of various computer programs i.e., Microsoft Office Word, Outlook, Excel and Power Point.
- Speak and write clearly and effectively; to articulate statutes and rules under the Department's jurisdiction.
- Read, comprehend and analyze time and payroll records.
- Control adverse situations or disgruntled claimants or employers.
- Recognize red flags, analyze issues and address complex problems.
- Communicate effectively.
- Proofread own written determinations and reports prior to final submission.
- Work under pressure to meet deadlines.
- Ability to handle large caseload effectively to meet expected deadlines.
- Work with others and listen attentively.
- Recognize and engage those with divergent backgrounds, characteristics, and perspectives to bridge gaps in understanding of alternative viewpoints.
Ideal candidates will have
- General investigation experience including civil, regulatory or non-criminal matters.
- Training in investigative techniques, negotiation and mediation skills, accounting, report writing and general communication skills.
- All newly hired employees are subject to E-Verify Employment Eligibility Verification.
- The ICA is an Equal Employment Opportunity Agency.
- Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. During all phases of the application and selection process, people with a disability may request a reasonable accommodation by contacting the ICA’s Human Resources Department at (602) 542-5559.