Ombudsman

Ombudsman's Office

Phoenix: 800 W Washington St, Phoenix AZ 85007
Phone: (602) 542-4538

Click for Phone List of ICA Divisions

Workers' Compensation Handbook

Under Arizona law, the Ombudsman Office at the Industrial Commission of Arizona is established to provide information about the workers' compensation system and rules governing commission proceedings and to assist in clarifying the methods used to determine a person's workers' compensation benefits. The Ombudsman Office is not permitted to provide legal advice. If you wish to obtain legal advice but do not have an attorney, please contact the State Bar of Arizona at (602) 252-4804 or your local county bar association.

Anyone seeking assistance can call the Ombudsman Office at (602) 542-4538. You can also contact us by email at [email protected] and [email protected] for Spanish speakers. 

During a workers’ compensation claim, you may be required to file certain forms with the Claims Division at the Industrial Commission of Arizona. These forms can be filed electronically with the Claims Division. Available forms can be reviewed at azica.gov/forms.