Out-of-State Adjuster Authorization Program
Generally, self-insured employers and insurance carriers that have or are underwriting workers’ compensation policies in Arizona are required to process and pay workers’ compensation claims in an Arizona claims office. See Arizona Administrative Code (“A.A.C.”) R20-5-130(A). Under R20-5-130(B), however, carriers and self-insured employers may request authorization from the Industrial Commission of Arizona (“ICA”) to maintain an out-of-state claims office. Authorization is conditioned upon satisfactory evidence of the following:
- Existence of a toll-free telephone line to the out-of-state claims office;
- Completion of ICA Claims Division training by individuals responsible for claims processing at the out-of-state office; and
- Designation of a financial institution located in Arizona that will cash on demand checks issued by the out-of-state claims office.
Adjusters who handle claims in an out-of-state office must obtain authorization from the ICA by participating in or attending designated training programs offered by the ICA and successfully passing a post-test. Training may be completed by attending the ICA’s annual Claims Seminar or by participation in an internet-based training program. Authorization must be renewed every two years.
ANNUAL CLAIMS SEMINAR
internet-based TRAINING PROGRAM
How to Enroll/Attend:
Step 1: Download Current Claims Seminar Manual Reference Materials:
Participants are to download a free digital copy of the current Claims Seminar Manual [Here] along with links to the Laws and Rules [Here]. You will need to become familiar with the content of these publications.
If you wish to purchase a hard copy of the materials, the cost for the reference materials is $50.00 and shipping & handling is a flat fee of $13.65, for a total of $63.65. To purchase, please go to the ICA Payment Portal. Purchases are processed bi-monthly.
ICA updates the materials every August at the annual claims seminar. The adjuster should download and be familiar with the current materials.
Step 2: View Training Webinars:
Pre-recorded webinars are available on Arizona workers’ compensation topics that are contained in the ICA Claims Seminar Manual. Please visit the ICA YouTube Channel for the full playlist.
Step 3: Register and Participate in Live Webinar Q&A:
Upon completion of the training webinars, participants will be required to attend a live webinar Q&A with a representative of the ICA Claims Division. See live Q&A webinar registration form. The Q&A sessions provide an opportunity for participants to ask questions in advance of the post-test. After attending a Q&A webinar session, the ICA will verify that reference materials were purchased and eligible participants will receive a link by e-mail to the post-test. The Claims Division will be offering live Q&A webinar sessions monthly, except for the months of July through September. The ICA encourages attendance at the ICA Annual Claims Seminar in August.
Step 4: Successfully Complete a Post-Test:
To receive Out -of-State certification, a participant must successfully pass a post-test, demonstrating adequate knowledge of Arizona’s workers’ compensation claims handling processes. The post-test is composed of a randomized set of questions based on content included in the Claims Seminar Manual, training webinars, and applicable law. Participants who do not achieve a passing score of at least 80% will have the option of attending another live Q&A webinar session and re-taking the test.
Step 5: Issuance of Certificate of Authorization:
Upon successful completion of the internet-based training program and post-test, participants will receive a written certificate of authorization from the ICA to manage Arizona claims out of state. The authorization will be good for two years before it must be renewed.
To enroll in a live Q&A webinar, please register by clicking on the link “Sign Up Here” which is listed below. Anyone in the Arizona workers’ compensation community is welcome to attend the Q&A webinars, but enrollment in a Q&A webinar is required to register for the post-test.
Please note, the dates listed below are not for signing up for the Webinar(s). This area is for joining the meeting on the date specified.
Additionally, the ICA uses G Suite. The transition to G Suite may require participants to have a Google Account.
Before the Webinar and in completing forms, please confirm with your IT department that you are able to:
- Achieve connectivity to our resources such as Google Forms and Google Meet.
- Install or use Google Chrome as it is the preferred browser for the G Suite products
If you experience problems after the above steps have been followed, feel free to contact the Commission at the number toward the bottom of this page.
Please note, all times are listed in Arizona time.
Thursday, January 21, 2021-10:00 AM
A link to the test will be emailed on Monday January 25, 2021 and will remain available for 2 business days.
Thursday, February 18, 2021⋅10:00 AM
A link to the test will be emailed on Monday February 22, 2021 and will remain available for 2 business days.
Thursday, March 18, 2021-10:00 AM
A link to the test will be emailed on Monday March 22, 2021 and will remain available for 2 business days.
Thursday, April 15, 2021⋅10:00 AM
A link to the test will be emailed on Monday April 19, 2021 and will remain available for 2 business days.
Thursday, May 20, 2021-10:00 AM
A link to the test will be emailed on Monday May 24, 2021 and will remain available for 2 business days.
Thursday, June 17, 2021⋅10:00 AM
A link to the test will be emailed on Monday June 21, 2021 and will remain for 2 business days.
Thursday, October 21, 2021⋅10:00 AM
A link to the test will be emailed on Monday October 25, 2021 and will remain available for 2 business days.
Thursday, November 18, 2021⋅10:00 AM
A link to the test will be emailed on Monday November 22, 2021 and will remain available for 2 business days.
Thursday, December 16, 2021⋅10:00 AM
A link to the test will be emailed on Monday December 20, 2021 and will remain available for 2 business days.
Sign Up Here
Please contact the ICA’s Assistant Claims Manager at (602)-542-6691 for further information.