WC Manager
INDUSTRIAL COMMISSION OF ARIZONA |
Workers’ Compensation Manager 800 W. Washington Phoenix, AZ
Are you ready to work for an exceptional state agency that works to protect the life, health and welfare of the employees in the State of Arizona? Apply with us! The Industrial Commission of Arizona (ICA) is a progressive agency committed to the highest standards of public service and agency employee development. A thriving workforce in Arizona is what we strive for and work towards each day.
We are currently looking for an individual who will contribute to the overall goals and mission of the Industrial Commission of Arizona, who will achieve results, and who will identify and take action to address problems and opportunities.
This position will work closely with the Claims Manager to oversee daily operations and staff of the Industrial Commission of Arizona Claims Division to create and maintain a positive team culture focused on continuous improvement and employee engagement; Implementation of short-term and long-term strategies to ensure that the Commission meets its statutory obligations in these areas as set forth in A.R.S.§ 23-901 et seq (Arizona Workers' Compensation Act) and all other applicable laws and rules. This position will supervises direct and indirect reports in compliance with all rules, regulations, procedures, state personnel statutes and regulations, and performs other duties and responsibilities described herein; also serves as a subject matter expert on Arizona workers compensation law and claims processing. This position demonstrates master knowledge of Workers Compensation statutes, rules and case laws. This position demonstrates journey level employee management experience. This knowledge and experience may be substituted with the equivalent experience in Arizona Workers Compensation claims management.
This position is responsible for guiding the day to day operations of the Claims Division's daily operations; which includes providing assistance, training and oversight of staff to ensure work is performed accurately and timely in compliance with Arizona workers’ compensation laws. Works to build a culture of team cohesiveness and employee engagement. Management of assigned section(s) including, establishing metrics that defines acceptable levels of performance and establish monthly targets for each metric. Review performance against those metrics and targets and takes action when targets are not achieved. Support continuous improvement efforts that improve the overall operations of the division and agency while providing a greater return to the State of Arizona. Develop, implement and monitor process and procedures to ensure compliance with Arizona workers' compensation laws. Improves and/or creates Standard Work guidelines. Generate, review, and analyze various claims reports to identify performance measures and claims trends. Supervise assigned employees to ensure compliance with all rules, regulations, procedures, state personnel statutes and regulations. Establishes and communicates performance standards and objectives. Conducts ongoing performance feedback and annual appraisals. Perform claims audits. Analyze results and develop and implement training for internal and external customers; conduct workshops at the annual Claims Seminar. Participates in the development and management of the certification for out-of-state adjusters and annual ICA Seminar.
The ICA offers an excellent State benefits package including top-ranked retirement and long-term disability plans, affordable medical, dental, vision, life and short-term disability plans, 10 paid holidays per year, 13 paid vacation days and 12 paid sick days per year, and a deferred compensation plan option.
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REQUIREMENT |
In-State travel is required. Requires possession of and ability to retain a current, valid state-issued driver's license appropriate to the assignment. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R2-10-207 (12). Employees may be required to use their own transportation, as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed. |
KNOWLEDGE, SKILLS, & ABILITIES |
Knowledge of:
Skill in:
Ability to:
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IDEAL CANDIDATE |
Ideal candidates will have:
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APPLICATION INFORMATION |
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