Executive Staff Assistant
800 W. Washington
Are you ready to work for an exceptional state agency that works to protect the life, health and welfare of the employees in the State of Arizona? Apply with us! The Industrial Commission of Arizona (ICA) is a progressive agency committed to the highest standards of public service and agency employee development. A thriving workforce in Arizona is what we strive for and work towards each day.
We are currently looking for an individual who will contribute to the overall goals and mission of the Industrial Commission of Arizona, who will achieve results, and who will identify and take action to address problems and opportunities.
This position will report to the Claims Manager, this position is responsible for informing, clarifying and instructing workers, employers, insurance carriers and other affected stakeholders regarding Title 23, Chapter 6, of the Arizona Revised Statutes, (Arizona Workers’ Compensation Act), Workers’ Compensation Practice & Procedures Rules, and the workers’ compensation system. This position also provides assistance with respect to monitoring of payors/processors to ensure compliance with applicable laws and obtaining information to investigate and summarize complaints of bad faith unfair/claims processing practices and procedures. This position may also monitor and obtain information to address 1061 (J) hearings, 1061 (M) penalties and other such items; provide assistance as necessary to other units within the Claims Division or at the direction of the Claims Manager.
The ICA offers an excellent State benefits package including top-ranked retirement and long-term disability plans, affordable medical, dental, vision, life and short-term disability plans, 10 paid holidays per year, 13 paid vacation days and 12 paid sick days per year, and a deferred compensation plan option.
- AZ Driver’s License Required
In-State travel is required. Requires possession of and ability to retain a current, valid state-issued driver's license appropriate to the assignment. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R2-10-207 (12). Employees may be required to use their own transportation, as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed.
- Title 23, Chapter 6, of the Arizona Revised Statutes (Arizona Workers’ Compensation Act)
- Arizona workers’ compensation practice and procedure rules.
- Pharmaceutical Fee Schedule, medical terminology, court decisions, structure of the Industrial Commission and agency policy and procedures.
- Basic English
- Basic Mathematics
- Google sheets, docs, forms, mail and Microsoft word & excel.
- Reading and comprehending complex insurance, medical and legal documents.
- Mathematical skills.
- Reasoning and analyzing.
- Organizing and planning.
- Strong customer service skills to assist injured workers, employers, insurance carriers, third party administrators, attorneys, medical providers and the general public, in a professional and business-like manner.
- Interpret complex files, legal and insurance documents and medical records.
- Review and interpret laws, rules, procedures and court decisions.
- Clearly articulate and communicate information verbally and in writing.
- Work well within a diverse and inclusive office environment.
- Manage time efficiently.
- Recognize and engage those with different backgrounds, characteristics, and perspectives to bridge gaps in understanding of dittoing viewpoints, as well as ensuring persons with diverse to collaborate and provide input.