ICA Job Posting: Administrative Service Officer I

INDUSTRIAL COMMISSION OF ARIZONA

Administrative Service Officer I

800 W Washington

Phoenix, AZ

 

Are you ready to work for an exceptional state agency that works to protect the life, health and welfare of the employees in the State of Arizona? If so, apply with us! The Industrial Commission of Arizona (ICA) is committed to the highest standards of compliance, demonstrating leadership in all areas, and teaching and working with employers and employees to make them successful. A thriving workforce in Arizona is what we strive for and work towards each day.

 

The purpose of the Administrative Service Officer I (ASO I) position is to provide the necessary administrative support for the Administrative Law Judge (ALJ) Division, as it significantly expands its computer system to allow access for external customers and to provide necessary administrative support for the ALJ case management and procurement operations.  The ASO I will collaborate with MIS and vendors in the development and administration of the system application for electronic court filing and portal access. This position will also train legal secretary personnel regarding ALJ case management document production, database utilization, general ALJ secretarial responsibilities and duties, ALJ document management and ALJ front office duties, as well as supervise the Legal Secretary I (LS I) staff. Additionally, the ASO I will be responsible for compiling ALJ statistical reports, assigning new matters in ALJ case management, performing secretarial and procurement duties, including researching and reconciling vendor invoices and ordering supplies and equipment.

 

As a State of Arizona agency, the ICA offers an excellent benefits package, including top-ranked retirement and long-term disability plans, affordable medical, dental, vision, life and short-term disability plans, 10 paid holidays per year, 13 paid vacation days and 12 paid sick days per year, and a deferred compensation plan option.

 

KNOWLEDGE, SKILLS, & ABILITIES

Knowledge of:

  • Arizona worker's compensation laws, rules and legal principles;
  • ALJ Division workflows, sequences and patterns; and
  • Windows, Outlook, Google, Excel and Agency and Division computer and applications systems.

 

Skill in:

  • Analytical problem-solving and oral and written communication;
  • Meeting deadlines;
  • Typing and keyboarding; and
  • Developing spreadsheets and creating statistical reports in order to analyze hearing data.

 

Ability to:

  • Supervise to supervise and train a legal secretarial staff;
  • Manage projects and meet deadlines;
  • Manage heavy workloads with a high level of accuracy and production;
  • Review and interpret complex ALJ Division computer reports and interpret laws, rules, policies and procedures;
  • Interpret ALJ case management transaction histories, providing guidance on complicated transaction scenarios; and
  • Recognize and engage those with different backgrounds, characteristics and perspectives to bridge gaps in understanding of differing viewpoints, as well as ensuring persons with diverse perspectives are given the opportunity to collaborate and provide input.

 

IDEAL CANDIDATE

Ideal candidates will have:

  • Knowledge of Arizona Worker's Compensation claims processing procedures and the administrative hearing process;
  • Experience with judicial case management systems; and
  • Supervisory experience.

 

APPLICATION INFORMATION

  • All newly hired employees are subject to E-Verify Employment Eligibility Verification.
  • The ICA is an Equal Employment Opportunity Agency.
  • Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. During all phases of the application and selection process, people with a disability may request a reasonable accommodation by contacting the ICA’s Human Resources Department at (602) 542-5559.